New 'My Brisbane' App Replaces GORequest App
>> Submit a Service Request Using My Brisbane Now
In August 2021, GOGov, the company that created the GORequest app, updated the platform to make it more valuable to residents. It is now a branded app and includes direct links to the City's website, Recreation pages, Community Calendar, The Blast, the City's Facebook, and the City's LinkedIn page. This was done at no cost to the City, but it does require you to take some steps before you can start submitting service requests to the City again.
1. Open the GoRequest app and wait a few moments until you see the prompt to download the new app. Press that icon.
If you've never downloaded GoRequest in the past, no problem, just search "My Brisbane" in the Apple App or Google Play Store. It is a free app. Hit "Get" and wait for the download to complete.
2. Login or Sign Up. If you have an account but forgot your password, enter your email to have a Reset Password email forwarded to you. Once logged in properly, you should see any previous request you have submitted via GORequest or the My Brisbane webform on the City's Contact page. Feel free to delete the old GORequest app now.
3. Choose your topic or browse popular topics. If you are reporting a water or sewer emergency, please call the 24/7 Dispatch Number at (415) 467-1212.
4. Upload a photo or take one using your camera within the app and attach it to the service request.
That's it! Thank you for helping us keep Brisbane clean, safe, and beautiful!
